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Please read the following terms and conditions carefully, as by accepting any quotation provided, and therefore hiring Phloxnox , it is deemed that the client has read and agreed to Phloxnox’s terms and conditions as outlined below. 




Pricing and Payments

 Prices written on Pricelist excluded printing cost and are all fixed prices, for more information please contact us.  All prices & packages include three times revision, if passing the number will be given  extra cost. The rate will be issued via e-mail or Whatsapp. Once a project is done, the remaining revision slots will not be counted again. Phloxnox accept revisions (as referred to number 2), Phloxnox then will ask approval contract (project) and we go over it very carefully with every clients. When a design is approved, it will considered final. Final means we’re happy to accept additional revisions should The Client recall them, but all changes will be quoted and billed separately.  


Down Payment of 50% only available for project with total invoice above IDR 2 million per one project, we require full payment for invoice under the given rate.  Payment by The Client is required within 7 (seven) days of receipt of invoice from Phloxnox. We accepts payment by direct transfer and bank account details will be made available to The Client when the invoice is sent. Pricing might vary based on each project, additional design comes with additional charge.  When clients don’t re-approve their project or unable to be contacted for more than 30 days, a 30% of total project cost will be added up to the final cost.

Working Hours & Bookings



Working time can vary from the given above, according to our waiting list, please contact our designers for waiting list. Communications will be done via WA or e-mail, meet ups only available at Surabaya and only for particular projects. Working hours from Monday - Friday, 9 a.m - 5 p.m.


Where The Client has requested the services of Phloxnox on a specific day or time, this will be considered an Exclusive Booking. Exclusive Bookings ensure dedicated time will be blocked out to work for The Client without interruption. Please send Phloxnox notice after agreeing on the general work scope and confirmation.

Data Formats


Before proceeding to design process, Phloxnox will ask for The Client complete content, including contact information and any pictures or info related to The Client's project. Please prepare all content completely before proceeding to design.  Deliverables will be given via e-mail, Phloxnox will help their best to assist The Client during your printing process if any problem should occur.

Should you have any information regarding the project needs, the text is to be supplied to Phloxnox in MS Word (.doc or .docx) or via e-mail or shared folder. Images should be supplied at high resolution possible, Phloxnox will not be held responsible for any image quality which the client later deems to be unacceptable. Additional expenses may be incurred for any necessary action, including, but not limited to, photography and art direction, photography searches, media conversion, digital image processing, or data entry services, colour correction and alteration of images

ll concepts created by Phloxnox are presented in low resolution draft format for on-screen proofing. High resolution files are only released once full payment is received. Phloxnox exercises reasonable effort to proof and test deliverables prior to presentation. All concepts presented by Phloxnox are created to the very best of Phloxnox’s ability and knowledge. 

Revisions & Adjustments

Clients are provided with a total of 3 free revisions per design. Should extra revision rounds be required a separate quotation will be supplied accordingly. The client must assume that, after sign-off, all additions, alterations, changes in content, layout or process changes requested by The Client, will alter the time and cost. The Client can mix and match elements from the different rough drafts, for example, use portions from draft #1 and portions from draft #2. Any changes that require the designer to change most element from scratch will be considered a new design and will be charged with a normal rate (example : when a logo for Nina has been done, and after a while, Nina wanted to change the whole look of the logo with an entirely new logo look, that would be counted as Two {2} logos, therefore, Phloxnox will charge two logos in the making. Before we proceed to the design process, Phloxnox will always give out a brief section for The Client to match their preferences with the desired design. Please make sure to finalize the brief so both parties can reach the same goal and result.

Licensing and Copyrights

Phloxnox agrees not to misuse or disclose any confidential information that may be made available by The Client. Phloxnox will take all reasonable care to check proofs carefully for accuracy in all respects, ranging from spelling to technical illustrations. However, it is considered the responsibility of The Client to check all artwork carefully before final sign off and publishing. As a result, Phloxnox is not liable for loss, expense or damage caused by any act or omission. 

The Client is responsible for all trademark, service mark, copyright and patent infringement clearances. The Client is also responsible for arranging, prior to publication, any necessary legal clearance of materials we prepares. Phloxnox will not be held liable for any legal infringements as a result of artwork being distributed or published under the direction of The Client.

Any artwork, images, or text supplied and/or designed by Phloxnox on behalf of the customer, will remain the property of Phloxnox and/or its suppliers unless otherwise agreed in writing. A licence for use of the copyright material is granted to the customer solely for the project defined in the scope or request and not for any other purpose. The customer may request in writing from Phloxnox, the necessary permission to use materials (for which Phloxnox holds the copyright) in forms other than for which it was originally supplied, and Phloxnox may, at its discretion, grant this and may charge for the additional usage. By proceeding to design process, we consider The Client has agreed and read the copyright and licensing term.

The customer agrees to fully indemnify and hold Phloxnox free from harm in any and all claims resulting from the customer in not having obtained all the required copyright, and/or any other necessary permissions. The customer also agrees that Phloxnoxholds no responsibility for any amendments made by any third party, before or after a design is published.

Phloxnox rretains the right to publish and display any client projects in Phloxnox’s portfolio, website, design periodicals, and other media or exhibits. 

Cancellation & Important Notice



Please inform Phloxnox about your project and don’t hold on for a long time since we have a timeline to follow, when one project is on hold, the other will be affected as well. Pricing might vary based on each project, additional design comes with additional charge.  When clients don’t re-approve their project or unable to be contacted for more than 30 days, a 30% of total project cost will be added up to the final cost.


Should some happening of life or any reason whatsoever cause The Client to cancel the project once it has begun, The Client are completely free to do so. The Client will simply be billed for any work completed up to the point of cancellation and we will send The Client the work we completed up to that point. Should some happening of life cause Phloxnox to cancel  the project, Phloxnox will hand over any work completed up to the point of cancellation  and refund The Client for any payments made on incomplete work. Publication and/or release of work done by Phloxnox on behalf of The Client, may not take place before cleared funds have been received.

Please note: any cancellation which is not formally confirmed in writing and received by Phloxnox within 14 days of such instruction being issued, will be liable for the full quoted cost of the project. 

Phloxnox reserves the right to change any rates and any of the Terms and Conditions at any time and without prior notice. The Terms & Condition last updated on February 14th, 2019.